Alerting
Stay One Step Ahead in the Ever-Perilous Cyber Landscape
Be instantly informed about any issues that may arise with our exceptional problem alert service. We utilize an array of sophisticated messaging channels to ensure swift and seamless notification of relevant individuals when various events occur in your surroundings. Our alerting systems, which boast cutting-edge capabilities, include industry-leading platforms like VictorOPS, Opsgenie, Pagerduty, SIGNL4, and an array of others. These platforms have been handpicked to guarantee the most efficient and effective problem alerting experience for our valued customers. In addition to our robust alerting systems, we offer a range of communication channels to cater to your unique preferences. These include the ever-reliable email service, facilitating prompt and secure alert delivery. For those seeking unwavering reliability, we also offer SMS notifications via USB modems and utilize online SMS gateways for seamless communication.
Our commitment to accommodating various communication preferences extends further with integration capabilities into popular platforms such as Slack, MS Teams, Telegram, Express.ms, Rocket.chat, and more. This ensures that your problem alerts seamlessly integrate with your existing communication channels, making it simpler than ever to stay informed. Furthermore, our service extends its versatility through the integration of webhooks, enabling effortless connections with external messaging, ITSM, or ticketing systems. This seamless integration empowers your organization to streamline operations and enhances overall productivity. With our comprehensive problem alert service, experience the convenience and peace of mind that comes from being immediately informed about any incidents in your environment. Rely on our intelligent, reliable, and scalable solution to keep you one step ahead at all times.
Personalize Alert Messages
Unlock the power of distinct messaging avenues by defining tailored messages for each channel. With our cutting-edge service, you have the choice to seamlessly adopt the default message templates or embark on a creative journey to craft and personalize your very own message template.
- Messages should be tailored to the situation and the recipient's function.
- Add any runtime and inventory information to messages.
- Send scheduled PDF reports for data insight and long-term analysis.
Escalate for Faster Resolution
Optimize and expedite resolution timelines with our cutting-edge service - "Escalate for Faster Resolution". Crafted to cater to diverse workflows, our solution effortlessly navigates through various escalation scenarios, tailored to your specific needs, delivering swift and seamless outcomes. Stay informed in real-time as our system instantly notifies users about any emerging issues, keeping you ahead of the curve. Harnessing the power of proactive measures, we enable the remote execution of scripts, empowering you to take immediate action from any location. Our robust mechanism ensures persistent notifications until a resolution has been achieved, guaranteeing nothing slips through the cracks.
Recognizing the importance of time management, our platform offers the flexibility to delay notifications and remotely dictate commands, optimizing efficiency and productivity in critical situations. Experience enhanced collaboration as we effortlessly escalate problems to other user groups, ensuring the right individuals are brought into the fold, resulting in comprehensive issue resolution. Customizing escalation paths to match your unique requirements, we provide distinctive trajectories for both acknowledged and unacknowledged problems. Seamlessly facilitating communication, our service ensures all involved parties receive a comprehensive recovery message, promoting synergy and fostering a cohesive work environment.
Let BlackHark to Automatically Handle Your Difficulties
With BlackHark, you can not only be notified of an issue, but it can also be automatically resolved. To attempt and resolve the issue, a remediation script or command can be executed:
- Relaunch a service
- Control your cloud resources
- Carry out automatic resource rescaling
- Other custom logic execution